ANNUAL REPORT
2022/23

CDB in Action

Our vision for the next decade is to transform into a Quarter Trillion Asset Base (Q-TAB) Company by leveraging two key pillars: Tech Disruption and Sustainability Agenda that encompasses both social and environmental dimensions.

Our Business and Context

Business model

GRI 2-6

The business model presented on the right is a graphical illustration of how CDB utilises its resources, through its business activities, to generate stakeholder outputs and outcomes that aim to fulfil the Company’s strategic purpose and create value over the short, medium, and long-term. The inputs relate to resources on which CDB depends to conduct its operations. The activities are the material actions that CDB undertakes to operate successfully such as differentiating itself in the market, revenue generation, innovation, etc. Outputs refer to the key products and services, and the outcomes are the internal and external consequences as a result of CDB’s business activities and outputs.

CDB's business model aligns these elements to ensure efficient resource allocation and maximise positive impacts on stakeholders. Customers benefit from valuable products or services that meet their needs. Employees experience job security, growth opportunities, and a supportive work environment. Investors gain confidence in returns through revenue generation and profitability. The environment is protected through the mitigation of negative outcomes, and the wider community benefits from economic development, job creation, and social initiatives. Considering the interests of these stakeholders fosters trust, builds strong relationships, and creates shared value for all involved.

Operating Context

Inputs/Resources

Financial Resources
  • Equity
  • Debt
  • Deposits
Physical and Digital Infrastructure
  • Core banking system and digital platforms
  • Automation and process improvement
  • Branch and touchpoint network
Intellectual Capital
  • Brand management
  • Good governance
  • Ethics and compliance
  • Risk management
  • Sound policies and procedures
  • Transparency
  • Efficient internal controls
Customer Base
  • Broad customer base from every strata
  • Customer segmentation and granularity
  • Life cycle approach to serving customer
  • Customer engagement and experience management
Human Resources
  • Performance-oriented culture
  • Investment in training and development
  • Rural recruitment
  • Pipeline for career progression
  • Diverse workforce
  • Employee engagement and open communication
  • Work-life balance
Partnerships
  • Network of funding, strategic, and sustainability partners
  • Supply chain management
  • Transparent and ethical procurement
  • Automated payment process
  • Supplier relationships
Natural Resources
  • Waste and water management
  • Energy conservation
  • GHG emission analysis
  • Conservation of biodiversity
  • Green partnerships

Outcomes (2023 Landscape)

Sustain
Indicator Value as at 31 March 2023 Value as at 31 March 2022 YoY increase decrease (%)
Energy-efficient vehicle portfolio (% of the total portfolio) 20 22 (9)
Carbon Footprint (tCO2e) 2,434 2,649 (8)
Energy usage (kWh) 2.14 2.19 (2)
Water consumption (Litres) 23,807 23,307 2
No. of fully grown trees saved through recycling (Nos.) 25 327 (92)
Disrupt
Outcomes (2023 Landscape)
Indicator Value as at 31 March 2023 Value as at 31 March 2022 YoY increase/ decrease (%)
iNet app downloads (Nos.) 10,824 10,830 (0.1)
Customers onboarded digitally (Nos.) 23,103 50,417 (54)
Value of iDeposits (Rs. Mn.) 1,457 989 47
New registrations on digital platforms (Nos.) 12,093 10,830 12
Impact
Indicator Value as at 31 March 2023 Value as at 31 March 2022 YoY increase/ decrease (%)
Customer base (Nos.) 334,587 310,118 8
Women representation (%) 31 26
Employees with an over 11-year service period (Nos.) 239 212 13
Employees less than 35 years of age (Nos.) 1,354 1,657 (18)
New hires from outside the Western province (Nos.) 208 313 (34)
Hours of training per employee (Hrs.) 38 52.9 (28)
Net lending to rural areas (Rs. Mn.) 19,620 22,903 14
Number of Sisu Diri scholarships granted (Nos.) 150 100 50
Number of computer lab donations (Nos.) 2 1 100
Investment in social initiatives (Rs. Mn.) 20.6 11.8 75
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