With the support of its tech partners, CDB successfully continues to progress its disruptive process while implementing robust governance, and cybersecurity measures. This enabled the Company to establish resilient infrastructure, ensure continuous monitoring, and leverage threat intelligence, resulting in effective incident response planning, conducting security assessments, and audits. Training and awareness programmes aided in reducing human error while compliance and regulatory support minimised legal risks. These measures enabled CDB to bolster stability, resilience, and security, mitigating risks and enabling sustained operations in the face of an uncertain environment.

The technological partners have further enhanced different aspects of the Company, such as risk and regulatory technology, digital transformation, analytics and areas such as IT Governance, IT Cost and Value Management, IT Sourcing, Cloud, IT Operations and Service Management, to name a few. The Company follows a rigorous and transparent selection process to ensure the selection of the best partners who would complement the execution of its strategy. This process includes evaluation by a Board steering committee. The maintenance of Service Level Standards (SLA) is ensured through criteria such as endorsements, testimonials, service standards, after-sales support, and relationship with its trusted partners.

During the year, CDB maintained the expected SLA across all services. This includes transparent decisions, the continuation of the annual maintenance contract (AMC), carrying out the required system upgrades, establishing relevant data security standards and patch upgrades, and accommodating changes in technology to meet evolving and unmet customer requirements. CDB’s strong and long-standing relationships with its technological partners enabled it to provide an uninterrupted service and meet the increased demand for digital services.