PREAMBLE

Highlights of the Year

CDB continued to meet the aspirations of its stakeholders through numerous initiatives in
FY 2022/23

Uplifting
communities

CDB invested Rs. 20.6 Mn. to advance social sustainability
37% of CDB’s lending supported women entrepreneurs
Commenced construction of a fully-fledged autism intervention centre at Karapitiya Teaching Hospital to enhance support for individuals with autism and their families
The number of CDB Sisu Diri scholarships awarded was increased to 150 from 100 scholarships
Two deserving schools received state-of-the-art smart computer labs, benefiting students in the Central and Uva Provinces

Environmental
stewardship

Construction began on the Concept Centre for three-wheeler (electric vehicles) EV conversions
CDB Advance Green Challenge engaged over 400 team members, promoting sustainability and triple bottom line awareness
Energy consumption decreased by 2.07% YoY
A beach cleanup programme was organised as part of the “Life to Our Beaches” Project on International Coastal Cleanup Day
CDB achieved Carbon verification for the eighth consecutive year, affirming its commitment to carbon reduction

Employee engagement and
development

CDB recruited 442 team members, with 47% joining from outside the Western Province and 36% being women
Invested Rs. 8.5 Mn. in providing 64,443 hours of training to team members
33% of the 352 promotions granted were to female team members
22% of female team members and 16% of male team members were recognised with well-deserved promotions based on the beginning-of-period staff career data
CDB’s excellent team performance was recognised at the National Sales Awards, winning 16 awards including two gold awards
Numerous team member engagement activities were conducted throughout the year to foster team spirit and camaraderie

Enhancing customer
experience

The customer base increased by
31.21% YoY to 54,454 customers
15% of customers adopted digital
self-service channels
The iNet app had 43,963 downloads, and the iControl app had 6,789 downloads
Enhanced customer relationship management systems for personalised and efficient support, ensuring a seamless experience
Conducted targeted marketing through customer segmentation to meet unique customer needs
The Call Centre provided efficient assistance and prompt query resolution

Enhancing customer
experience

Enhanced its compliance and governance framework to adapt to evolving regulatory requirements and the digitalisation of financial services. This involved revisiting the Board Charter and AML policy
Provided 16 training sessions (by Internal and External resource persons) on Anti-Money Laundering and other regulatory compliance specifically focusing on CBSL, SEC, and CSE regulations
Compliance team have uploaded 5 questionnaires to CDB E-learning platform covering Department level
and Branch team members
The Senior Management and the Compliance representatives were briefed on two new Directions issued by the NBFI of the Central Bank of Sri Lanka and three new circulars issued by the NBFI and FIU of the Central Bank of
Sri Lanka by the Compliance Team
CDB maintained full compliance with relevant laws and regulations and received the ISO/IEC 27001:2013 information security standard for the sixth consecutive year